Complaints about the Government Superannuation Fund should, in the first instance, be made to the Scheme Administrator, Datacom Connect Limited (Datacom). Contact details are provided below:

Datacom Connect Limited
National Provident Fund
P O Box 1036
Wellington 6140

Telephone between 8.30 am and 5.00 pm on business days:
Toll free on 0800 654 731 or +64 4 470 6348.

Email to: GSF@Fundadmin.nz

Complaints can also be made to the Board of Government Superannuation Fund Authority (the Authority) at:

Level 12
The Todd Building
95 Customhouse Quay
Wellington 6011

Or by sending an email to: enquiries@gsfa.govt.nz

Persons affected by decisions made by, or under the authority of, the Authority may appeal the decision to the GSF Appeals Board

Please note the written notice of appeal is required to be delivered to the Authority within 28 days of you receiving written notice of the Authority’s decision. The Authority’s contact details are provided above.

The notice may include any submissions relevant to the decision appealed against that you may wish to make.

The GSF Appeals Board is an independent board, separate from the Authority.

The members of the GSF Appeals Board are appointed by the Minister of Finance.

For further background on the Appeals process please click here.